When managing Pentest vulnerabilities, time is always of the essence. Effective vulnerability management is more than just identifying risks; it’s about timely remediation to protect your organization from potential threats. To achieve this, teams require clear deadlines, transparency, and accountability—something traditional penetration testing methods often lack.
In response to these challenges, we are excited to introduce the NorDef SLA Feature for vulnerability tracking, a powerful new capability designed specifically to streamline your vulnerability remediation processes, enhance accountability, and significantly improve your overall security posture.
Common Pain Points in Vulnerability Management
Security and development teams frequently face numerous challenges when addressing vulnerabilities, such as:
- Delayed Responses to Vulnerabilities: Without clear deadlines, responses can lag, leaving systems exposed longer than necessary.
- Difficulty Tracking Vulnerability Status: Teams often lack clear visibility into the status of ongoing vulnerability remediation.
- Inefficient Project Management Processes: Manual tracking and follow-up consume valuable resources and increase the risk of human error.
- Increased Risk Due to Missed Deadlines: Without structured deadlines, vulnerabilities might remain unresolved, increasing organizational risk.
- Lack of Clear Accountability: Teams can struggle to maintain responsibility and ownership, slowing down the patching process.
- Tedious Manual Follow-ups: Continual manual tracking of vulnerability fixes drains resources and distracts from core tasks.
These problems collectively extend exposure time and hinder effective vulnerability management.
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Introducing NorDef’s SLA Feature for Vulnerability Tracking
NorDef’s new SLA feature directly addresses these pain points, bringing clarity, automation, and accountability to your vulnerability management workflow. With customizable SLA settings, you can now set clear expectations and enhance your organization’s responsiveness to vulnerabilities. Here’s how the new NorDef SLA Feature for vulnerability tracking benefits your organization:
1. Customizable SLA Configuration
Define your SLA requirements specifically for each security program and by vulnerability severity (Critical, High, Medium, Low, None). This flexibility lets you tailor responses based on risk profiles and internal objectives.
2. Automated SLA Countdown
Say goodbye to manual tracking. Once an SLA is set, NorDef automatically tracks countdowns, freeing your team from tedious manual follow-ups and potential human errors.’
3. Full Visibility into Status and Deadlines
Users gain real-time insight into the exact status of each vulnerability, clearly displaying the remaining days to patch, overdue reports, and SLA adherence at a glance.
4. Enhanced Accountability and Alignment
By enforcing defined timeframes, NorDef ensures that vulnerability remediation aligns closely with your organization’s overall security objectives, holding teams clearly accountable.
5. Detailed Tracking and Reporting
The bug submission report now displays a section for the SLA status and timeline for each bug submission, making it easy to see whether an issue is on schedule, overdue, or paused. This straightforward visibility empowers teams to fine-tune internal workflows and enhance response efficiency, supported by clear and actionable data.
6. Improved Development and Response Processes
Use actionable insights from SLA reporting to refine development cycles and reduce response times, ultimately improving your overall security resilience.
7. Seamless Integration with Jira
NorDef’s SLA feature seamlessly integrates with Jira, adding SLA data directly into your existing workflow. Your team can now manage and track SLA statuses within Jira, streamlining remediation management across departments.
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How NorDef’s SLA Feature Works?
Here’s a straightforward summary of how the NorDef SLA feature functions, making your vulnerability management simpler and more effective:
Step 1: Configuring Your SLA
Authorized users such as Account Holders and Super Admins can quickly set up SLAs tailored for each program and severity level within NorDef. Simply select the specific program, enter clear deadlines for addressing vulnerabilities based on severity (Critical, High, Medium, Low, None), and save your settings—ensuring your team clearly understands their remediation timelines.
Step 2: Automatic SLA Countdown
Once SLAs are configured, NorDef automatically starts the countdown as soon as vulnerability reports reach an approved status. Additionally, the SLA countdown pauses automatically if reports enter special statuses like Retest or Accepted Risk, resuming seamlessly when conditions change—eliminating manual management and ensuring continuous accuracy in tracking vulnerability remediation.
Step 3: Real-Time SLA Status Monitoring
Easily track SLA status through NorDef’s dashboard. Key statuses include:
- SLA Time Remaining: Clearly displays days remaining to patch.
- SLA Met: Indicates vulnerabilities patched within the SLA timeframe.
- SLA Time Overdue: Highlights overdue vulnerabilities requiring immediate attention.
SLA Countdown Paused: Indicates paused SLAs due to special circumstances.
Step 4: Export and Analyze SLA Reports
NorDef lets you export CSV reports that include essential SLA information, making it easy for your team to see whether each vulnerability is on track, overdue, or paused. This clear visibility helps you quickly spot which issues need attention and refine your approach to vulnerability management.
Step 5: Jira Integration for Enhanced Workflow
Integrate NorDef’s SLA statuses directly into Jira fields, giving your teams unified visibility and ensuring efficient tracking and management of vulnerability remediation tasks within their existing Jira workflow.
Conclusion: Improved Security Through Enhanced Accountability
With the new NorDef SLA Feature for vulnerability tracking, you’ll significantly enhance your vulnerability management processes by automating workflows, improving accountability, and providing comprehensive visibility. This advanced feature enables faster and clearer responses to security risks—dramatically reducing your exposure time and overall organizational risk.
Take control of your vulnerability remediation today and boost your security posture with the customizable NorDef SLA Feature for vulnerability tracking.
Ready to strengthen your defenses? Get in touch with our team to see how NorDef can transform your security operations.