At the core of our work lies a fundamental belief: NorDef isn’t built in isolation; it’s crafted with our clients, for our clients. After all, our product is only as strong as the value it provides.
In NorDef, Every client’s voice matters, and every insight shared with us is a chance to make our platform better for everyone. This belief colors every decision we make, every line of code we write, and every feature we deliver, guiding us as we strive to deliver the best possible experience.
Below, you’ll read about one of many instances where our clients’ feedback and needs have directly shaped our roadmap, influenced our priorities, and helped us improve upon the features we offer.
A Real Case Scenario
The COO at NorDef, Mahsima Jalooli, highlights a powerful example of how closely we listen to our clients and how swiftly we act on their feedback to enhance our platform:
During an onboarding session with one of our clients, valuable feedback was provided regarding the final reports for closed Pentest projects.
What We Already Had
NorDef’s Next-Gen Pentest reports were already designed to be presentable to stakeholders, compliance auditors, C-level executives, and even clients. That’s why the reports are comprehensive, meticulously detailed, and highly customizable, allowing users to filter content by many parameters. However, the client expressed a need for more flexibility.
What Sparked Action
The user specifically asked for the ability to systematically exclude specific sections of the report—such as out-of-scope details, target specifications, or retest information—without resorting to manual edits. This would allow them to tailor the reports precisely to the context of different meetings, from internal reviews to compliance audits.
Recognizing the value this feature would offer, our product team immediately prioritized it as a top initiative. Within 24 hours, our development team began working on enhancing the report generation feature, introducing new filters that allow for more nuanced customization. Within 10 days, the feature became available to all users; fully developed, tested, and ready to be used!
This is just one example of many times that our team’s maturity, agility, flexibility, and commitment to value creation and enhanced customer experience were put into practice.
From Feedback to Action—Swift and Seamless
When we say we’re customer-centric, it’s neither a hollow motto nor just a catchphrase—it’s the very essence of our product. Every step we take and every feature we develop is grounded in what our clients truly need. We view each piece of feedback as a goldmine, offering invaluable insights that guide our innovation.
The maturity and professionalism of the team surely play a part here. But this isn’t just about speed—it’s about being responsive and agile when it comes to users. This has been made possible with every department and team within NorDef embracing the customer-centric approach and sharing a deep commitment to our users! From product to development, and customer support to marketing, each team is dedicated to ensuring that our platform not only meets but exceeds our clients’ expectations. This shared commitment allows us to act swiftly and with purpose, delivering solutions that truly matter.
Agility, Flexibility, and Commitment to Users
Mahsima Jalooli, the COO of NorDef, comments: ‘This isn’t just a one-off; it’s how we operate. Our team’s ability to pivot quickly, adapt our plans, and focus on what matters most—our clients’ needs—is a testament to our agile approach. It reflects our deep commitment to ensuring that every client interaction with our platform is as valuable and seamless as possible.
NorDef is designed to target concerns around security, safety, and cyber threats while addressing challenges like skill matching and talent gaps. With every step we take, we aim to simplify the experience, not to add to the complexities often associated with cybersecurity solutions.’
Looking Forward Together
As we continue to innovate and grow, our users’ feedback is always at the center of our efforts. We’re here to make sure that our platform doesn’t just keep up with their needs—it stays ahead of them, providing cybersecurity solutions that are comprehensive, comprehensible, and functional, without burdening the users with any complexities.